Return and refund policy

Last updated: October 1, 2026

30-Day Return Policy

For orders delivered in the United States, you have 30 days after receiving your item to request a return.

How to Start a Return

  1. Contact Avelyn Lane customer service at support@avelynlane.com.
  2. Provide your order number, which can be found in your confirmation email or invoice.
  3. Wait for our team to approve the return and provide the return address and instructions for sending your package.

Important: Items sent back without first requesting a return will not be accepted.

Return Conditions

  • All returns must be shipped to the return address provided by our customer service team.
  • A $15 administration fee per item will be deducted from your refund.
  • Customers are responsible for return shipping costs.
  • Items must be in their original condition, unworn, unused, and with tags if applicable.
  • Items should be returned in their original packaging where reasonably possible.

Damages or Issues

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can review the issue and provide a suitable solution.

Please include your order number and clear photos of the item and packaging when contacting us.

Exchanges

We do not offer direct exchanges. To order a different item:

  1. Request a return for the original item.
  2. Once the return is approved, place a new order for the item you want.

Refunds

Once we receive and inspect your return:

  • We will process it within 2–4 business days.
  • You will receive a refund confirmation by email.
  • Funds typically return to your account within 3–5 business days after the refund is processed.

Your bank or credit card provider may need additional time to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at support@avelynlane.com.

Cancellation Policy

Cancellations must be requested within 24 hours of placing an order. Orders are prepared for shipment quickly and cannot be modified or canceled after this window.

After this period, you can request a return once your order has been delivered, subject to the conditions above.

Contact

For questions about returns or refunds, contact Avelyn Lane at support@avelynlane.com.