Contact
Have a question about your order, sizing, shipping, or anything else? We’re happy to help.
You can contact our customer care team by email. We read every message and aim to respond as quickly as possible.
Need a Hand?
Whether you need help choosing the right size, tracking your order, or understanding our return process, our team is here to help.
Email: support@avelynlane.com
Customer Service Hours:
Monday to Friday: 09:00 – 17:00 ET
Weekends: 11:00 – 16:00 ET
Order Questions
If your question is about an existing order, please include your order number and the email address used at checkout. This helps us locate your order and assist you more quickly.
Sizing Questions
Sizing can vary between different styles. If you are unsure which size to choose, please send us the name of the product or a screenshot of the items in your cart and our team will be happy to help.
Shipping & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
Tracking information can take some time to update after dispatch. If your package appears delayed, please allow a few additional business days for the carrier to update the tracking information.
Returns & Refunds
We offer a 30-day return period. To request a return or refund, please contact our customer care team before sending your item back so we can provide the correct return instructions.
Please include your order number and a short explanation of your request.
Why Shop With Avelyn Lane?
- Curated feminine styles selected with comfort and confidence in mind
- Free shipping on orders within the United States
- 30-day return period
- Friendly customer care
Contact Information
Avelyn Lane
Email: support@avelynlane.com